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Versa screen is blank

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‎06-26-2019 15:06

‎06-26-2019 15:06

Help i got my husband the versa for christmas and today the screen went blank I have tried restarting it multiple times and nothing

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‎06-27-2019 10:06

‎06-27-2019 10:06

@Vstep welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen went blank and hasn't turned on even though you have restarted it before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article also lists the restart process but you can skip it since you already tried it. Once you've done these steps, charge your Versa for 2-3 hours and see if it gets back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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