Versa screen is fading

[PaulFG]

When I press left button to read time etc, the screen lights up and displays correctly then within 2 seconds fades to a grey/blurry pixelated screen which cannot be read, after a further 5 secs it times out to black as normal. This happens every time despite changing clock faces. Anyone got any clues as to what is going wrong?

Moderator edit: subject for clarity

[NellyG]

Hi @PaulFG That sounds weird. Have you tried restarting the Versa? If not do it several times.  Also try a factory reset if you can navigate there (settings app on the watch and scroll down to About). If both of them fail to help you will need to contact Support.

Restart your tracker  

Fitbit Support  

[AlejandraFitbit]

Welcome to the Forums, @PaulFG and @NellyG, thanks for the input.

I was able to see here that our friend @NellyG provided some instructions in order to fix this display issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out.

[PaulFG]

Thanks for your suggestions @NellyG . Unfortunately no success. The screen now shows time for 2 secs then fades to the start up dots 🙁 I think it’s a call to Customer Services. This is already a replacement for one that fell to bits last October! Hey ho.

[PaulFG]

Hi @AlejandraFitbit , thanks for response. As you can see in my reply to @NellyG , it didn’t work. Any other suggestions or is it Customer Services?

[AlejandraFitbit · Accepted solution]

Thanks for the update, @PaulFG.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 😉

[PaulFG]

Thanks very much 👍

[Nadine.odonncha]

Hi Alejandra, I'm experiencing the exact same issue. It started this morning at getting up all of a sudden. Battery draining fast. How do I go about now? Thank you, Nadine

[Boymom-CBH]

Mine also started doing this 2 days ago. Did you ever get an answer? TIA!

[PaulFG]

Hi, I followed the re-starting instructions but that didn’t fix it so as it was still under warranty Customer Services replaced it for me. Very quickly too. I hope you can do the same.

[Boymom-CBH]

Thanks! I will give them a call.

[LisaCP]

I am also having the same issue

have done multiple restarts, a factory reset and still have the same problem. 
My versa is also not always reading my HR and my sleep tracker has stopped working plus my exercise tracking is very hit and miss, sometimes working and sometimes duplicates workouts? 

[LisaCP]

And as an addit

i can no longer select anything! As soon as I move from home screen the whole screen pixelates and fades! So frustrating.... 

[SunsetRunner]

Has anyone gotten a solution to this? Mine started doing the same thing today. Very frustrating to say the least. Not wanting to buy a new one or go back to my tracker. 

[LisaCP]

Mine would not restart at all and was replaced as it was still under warranty. Hopefully yours is too? 🤞🏼

[AbigailLightle]

How long have you had your fitbit

[PaulFG]

Hi @AbigailLightle , I initially bought it in May 18 and it fell to bits so Fitbit replaced it in Jun 19. That one did the fading thing in Jan 20 and after trying everything they replaced it under warranty. So far it’s still working fine.

Paul

[SunsetRunner]

Unfortunately it’s not under warranty. I bought mine from an individual
about a 1 1/2 year ago. I think it’s time for a replacement. However mine
was working better this morning so we’ll see.

[PaulFG]

That’s a shame. Good luck with it 🤞

Sent from Paul's iPad

[AbigailLightle]

Then it’s probably from age

From Abigail