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Versa screen is not responsive to touch.

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‎05-27-2019 15:32 - last edited on ‎05-28-2019 04:56 by Moderator Alum

‎05-27-2019 15:32 - last edited on ‎05-28-2019 04:56 by Moderator Alum

My screen is not working but the buttons still work. Ive tried to reset it and do the factory reset but i still can not get it to work again. It wont let me do anything on the screen

 

edit: now it wont even let me turn the screen on! I havent even had it for a year! I got it for Christmas this year

 

Moderator Edit: Clarified Subject.

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4 REPLIES 4

‎05-28-2019 05:00

‎05-28-2019 05:00

Hello @Kelly8221994 thanks for joining the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for sharing your experience with us. I have reached out our Support Team and it seems you have already contacted them and they have been able to provide you a satisfactory resolution for your issue. 

 

If there's anything else we can do for you, please feel free to reply, have a great day! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎08-01-2019 12:17

‎08-01-2019 12:17

Mine is doing the same thing. The technical support offered no help.  They will not replace it either...

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‎08-01-2019 12:20

In response to CynthD

‎08-01-2019 12:20

Oh they were very helpful for me and were able to replace it for me
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‎08-01-2019 12:21

In response to Kelly8221994

‎08-01-2019 12:21

I wish I had the same luck!
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