Versa won't receive notifications

[CLWright]

This is my 2nd Versa Lite (the first Bluetooth didn't work) and I'm struggling to figure out how to get the notifications on my watch! I'm not sure if I've paired it properly or my Bluetooth  on the phone or watch is faulty... Can anyone help?? TIA

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@CLWright welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite and the notifications feature. Please follow the steps that are listed in this help article in order to get notifications set on your Fitbit Versa.

Let me know if you need further assistance! 

[ITMan]

Same issue here. This is a fitbit issue. They told me it was being worked on and to wait a few days for a call.

Totally not satisfied with this watch and fitbit.

[JuanJoFitbit]

@ITMan thank you for joining us in this thread! I'm sorry to hear that you are also experiencing the same issue. I totally understand how you feel about this and I really appreciate your feedback and comments since this helps us to keep improving.

In the meantime, please try the troubleshooting steps shared in my previous post.

Thank you for your patience and understanding with this.

[ITMan]

I don't think you really understand how I feel about this because I am ready to return my Versa and my wife's as well. We have tried all your troubleshooting step and it makes no sense when you are asking people to go through those steps when fitbit knows there is an issue. I called support already and they told me it was a known issue and being worked on. They also said we would get a call back which never happened.

You have lost 2 fitbit customers due to your handling of this. 

Hopefully Fitbit gets this issue fixed.