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Versa screen is pixelated

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‎05-29-2019 21:52 - last edited on ‎05-30-2019 06:02 by Fitbit Moderator

‎05-29-2019 21:52 - last edited on ‎05-30-2019 06:02 by Fitbit Moderator

It started a few days ago when my versa wouldn’t hold a charge. I thought maybe I was pressing a button or altogether doing something wrong but today the screen glitches and pixelated. So I did a reset and just tried to put it on the charger but it wouldn’t charge. I also tried another method/outlet and it still doesn’t work 😞 someone please help

 

 

Moderator edit: updated subject for clarity

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‎05-30-2019 01:44

‎05-30-2019 01:44

Hi @MissSchwifty  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-30-2019 06:05

In response to NellyG

‎05-30-2019 06:05

Welcome to the Community Forums @MissSchwifty! Thanks for already restarting your Versa in order to fix the issue with the screen. Nice way to go!

 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

 

Thanks for your help @NellyG!

 

Let us know if there's anything else I may do to assist you. Smiley Wink

Maria | Community Moderator, Fitbit


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