Versa screen is solid gray and is unresponsive

[Perry_A]

I purchased my Versa from Amazon in June of 2018 and it has become unresponsive.  The display showed thick vertical bars for a short time last night when I held it up to look at a notification.  Shortly after that the screen became a faint gray glow.  The buttons "seem to respond" since pushing any of them get a vibration feedback but the screen is completely gray.  In the app, I tried changing the clock face to the original fitbit factory clock face and it still shows nothing but a gray screen.  I tried several times to do a hard factory reset (holding in all three buttons then releasing the lower right button) but still nothing displays other than a gray screen. No fitbit logo ever displays to indicate a successful reset.  I have sent a support request already and received an email with a case number.  Since my one year warranty is rapidly approaching expiration, could this be expedited?

[SunsetRunner]

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