Versa screen is too dim

[muggle11]

Out of nowhere the brightness on my Versa is not adjusting. It's set on Auto but is really dim. I can't see anything on the screen while outside and even inside is hard to see. If I go to adjust the brightness, it stays the same when I choose dim / normal / max / auto. I reset the watch, that didn't do anything so I even went so far as to do a factory reset. While resetting there were moments the brightness was high but as soon as it had finished re-installing, it went back to the dim screen that cannot be adjusted. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @muggle11, welcome to the Community Forums. Thanks for the details shared in your post about the low screen brightness on your Versa. I appreciate you took the time to troubleshoot your watch prior to posting here.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.