help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa screen is unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-14-2020 20:37 - last edited on ‎08-25-2021 12:53 by Moderator Alum

‎05-14-2020 20:37 - last edited on ‎08-25-2021 12:53 by Moderator Alum

Again my Versa screen is unresponsive, this is a replacement for a screen that also became unresponsive, really? Anyone else?

 

 


Moderator edit: format

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-25-2020 10:45

‎05-25-2020 10:45

I have done everything, I got an e-mail from support over a week ago with instructions, I have been updating and still no response, as info this versa is a replacement!!! as the first one I got also had screen failure after 2 months of purchasing it!!! It went black, then synched but still black, then overheated and now doesn’t synch anymore! It has been black since the beginning and that hasn’t changed! Any help, anytime soon? 

Best Answer
0 Votes

‎05-26-2020 15:18 - last edited on ‎08-25-2021 12:54 by Moderator Alum

In response to karlalz

‎05-26-2020 15:18 - last edited on ‎08-25-2021 12:54 by Moderator Alum

Hi again, as advised by Linda MC and the team, I have done all of the above! The app doesn’t detect my Versa, and the screen is still black as of day one, plus still not vibrating, lights on the back not on and not synching. Thanks and will hold on for more feedback 

Best Answer
0 Votes