Versa screen is unresponsive

[lemmenv]

I was waiting on new bands for my Versa and my battery died.  I put it on the charger overnight and this morning the screen is still black - no charging notification or anything.  I tried to reset it by holding down all the buttons like suggested but nothing happens.  When I get a call or text, my Versa vibrates so I know there is a connection.  Help!

Moderator edit: format

[JuanJoFitbit]

Hi @lemmenv, welcome to our Fitbit Community! Regarding the unresponsive screen issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved.

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[Alpharose]

I need a number to speak to someone as my Versa decided not to work......

[JuanJoFitbit]

Hi @Alpharose, thank you for joining us in this thread and our Fitbit Community. Regarding your question, you can find the phone number so you can get in touch with our Support team in this page.

Let me know if more assistance is needed.