Versa screen is unresponsive

[MykelU]

I purchased my first Versa in February of 2019. That Versa lasted until October of 2019 when the screen stopped working. Fitbit sent me a new one and that one just died with the same issue. I find it rather inexcusable that two smart watches, costing two hundred dollars, would not last more than a year. 

I have really enjoyed using my Versa, but I just can not justify spending another two hundred dollars on something that will not last a year. My confidence level in Fitbit is gone.

 Before anyone asks, I have already tried to restart and factory reset the watch. This is a hardware issue and the screen has obviously died. No amount of pushing buttons is going to fix that. 

Before this, I was excited about getting either the new Versa 3 or Sense. Now however, there is no way I would spend any money on another Fitbit product. My original Versa is now out of warranty so there is little that can be done about that. Most likely I will look to a Samsung Galaxy watch. That will have to wait though since a new watch is not in my current budget. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @MykelU, welcome to the Community Forums. I'm sorry to hear that you've gone through this situation with your second Fitbit Versa. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. We really appreciate your time and efforts in troubleshooting your Versa prior to posting here. 

Our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.