Versa screen issues

[mitcherneaf]

Have had the Versa for 1 year, yesterday the screen stopped responding or is slow to respond. The buttons seem to be functioning normally, but when I attempt to swipe it gets stuck in between screens, and then freezes.

I've restarted the watch multiple times. I also did a factory reset with no improvement at all. Even while doing the factory reset the watch screen is slow to respond and I had to tap the screen multiple times to get through the setup process.

Moderator edit: subject for clarity

[NellyG]

Hi @mitcherneaf  That isnt sounding good. Try the semi factory reset usingbthe buttons and see if that helps. If it doesnt you will need to contact Customer Support.

Fitbit Support  

SEMI FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[AlejandraFitbit]

Welcome to the Community, @mitcherneaf and @NellyG, thanks for the input.

I appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂