Versa screen issues

[Sararific]

When changing screens, my Versa will show the previous screen and the new screen at the same time. The back lighting will brighten and fade periodically and the icons and labels are very dark making it difficult to read.screen issue

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Sararific, welcome to the Community Forums. I'm sorry to hear about your Versa's screen behavior, I understand where your concern is coming from. Thanks for the photo attached and for the details provided in your post, I'll be glad to help you.

If you haven't done so yet, I'd recommend restarting your Versa by following these steps: How do I restart my Fitbit device?

Let me know how it goes. 

[Sararific]

Hello, I did try to restart my Versa and I recently charged it to 100%. I
am still having the same issue with the screen.

[MarreFitbit]

Hi there @Sararific, thanks for getting back and for the update. 

I appreciate you had followed the recommendation provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.