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Versa screen not lighting up

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‎06-05-2020 23:24

‎06-05-2020 23:24

Since last night the screen does not work- the watch appears to be on as it still vibrates for notifications and the green light on the reverse lights up. The front screen is just completely blank and doesn't light upbeat all. It is fully charged and the resetting it does not work. The watch is just under 1 years old. 

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‎06-17-2020 06:07

‎06-17-2020 06:07

Hi @Debsw87, welcome to our Fitbit Community! Regarding the screen issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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