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Versa screen not responding to touch

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‎03-15-2020 14:07

‎03-15-2020 14:07

My versa screen will not respond to touch. I have to reset it numerous times a day and it only helps for a few hours at a time. I can’t get my watch out of do not disturb mode because it won’t respond to my touch. Please help! Thanks

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‎03-15-2020 14:41

‎03-15-2020 14:41

Hi. I am having a similar problem. Mine occasionally responds to touch. I have tried everything without any luck. Hopefully we will get help from a moderator soon 

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‎03-15-2020 15:24

‎03-15-2020 15:24

A few weeks ago, my Versa stopped recording stairs and I would have to reset it. Now I can’t even do that because it doesn’t respond to my touch at all. 

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‎03-15-2020 16:15

In response to JenLPaso

‎03-15-2020 16:15

If it's anything like my experience, your Fitbit will most likely be completely fried by end of day today. 😞

 

So disappointing!

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‎03-15-2020 16:40

In response to SunsetRunner

‎03-15-2020 16:40

yes i was having the issue of screen not responding to touch this morning, plus mine started dying within a day and was not recording sleep stats (both of these started Thursday)...WHATEVER YOU DO, DO NOT FACTORY RESET.  I did that this morning after charging to 100% and i now have a DEAD device... fully dead, seemingly unrecoverable.

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