Versa screen not turning on

[Cerick]

I recently (10/9/19) updated my Versa. After the update, my screen won't turn on. My watch is still working (i.e. monitoring my pulse, and connecting to the Fitbit app, vibrating notifications, etc.) I can see my "progress" in the app as if there's nothing wrong. I have reset my Versa several times with no success.

Moderator edit: updated subject for clarity

[NellyG]

Hi @Cerick  I have flagged a moderator to come and help you 

[Qaziwajahat]

i have started using versa 2 weeks ago. from the last Friday its time was getting behind from the standard time on my mobile.I used the option of factory setting but after that when I setup versa it only displays fibit sign on the watch screen. whereas it shows steps and syncing on the app at my mobile. Can any one guide me please some what same case

[JuanJoFitbit]

@Cerick welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen is not turning on even though you have restarted it before contacting our forums.

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if it turns on properly.

@Qaziwajahat thank you for joining us in this thread and our Fitbit Community! In order to fix this issue, please restart your Versa as described in this help article. After this, change the clock face as advised to @Cerick and see if the issue gets fixed.

Thank you for your help @NellyG.

Keep me posted on the outcome! 😀

[Cerick]

Thanks for your suggestion @JuanJoFitbit; however, it did not correct the issue. Any other suggestions

[JuanJoFitbit]

@Cerick I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 😀