Versa screen not working after clock error

[Keecher1]

My Versa said clock error. Now my screen is dark. I went into the android app and it still logs steps, etc. I was able to change clock faces in the app but no change on my versa.

Then I tried resetting my Versa with the back and right bottom buttons and waiting 10 seconds. No Fitbit logo on screen.

Then I tried a factory reset, holding all three buttons. No Fitbit logo, nothing's works.

Moderator edit: subject for clarity

[SunsetRunner]

Hi, I brought your post  under te attention of the Moderator Team. One of them sound contact you in a short while. so keep having an eye on your post. Regards kuzibri

[LiliyaFitbit]

Welcome to the Fitbit Community, @Keecher1. It's nice to see you around @SunsetRunner. 

@Keecher1 I appreciate your participation in the Forums and sharing the details of the issue you've experienced with your Fitbit Versa screen after the message about the clock error. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

@SunsetRunner thank you for your support.

I'll be around if you need further assistance. 

[Keecher1]

Yes, I was able to get through to them. They said there's no fixing it. I was hoping that there was some solution.

Thanks,
Shawn

[LiliyaFitbit]

Thank you for your reply, @Keecher1. I am sorry for the delayed response.

I'm sorry to hear about your experience, I appreciate your efforts to resolve this. I am sure Customer Support tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty.

If you have any questions, feel free to let me know.