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Versa screen not working

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‎09-05-2019 02:37 - last edited on ‎09-06-2019 12:28 by Fitbit Moderator

‎09-05-2019 02:37 - last edited on ‎09-06-2019 12:28 by Fitbit Moderator

I’ve had my Versa for around five months. Noticed over the last two days that the touch sensing wasn’t working all that well, the screen flickered and moved on it’s own or didn’t work at all. I’ve trued turning it off which has worked but it now won’t turn on at all and it’s really hot to touch. Help please

 

 

Moderator edit: updated subject for clarity

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‎09-06-2019 12:29

‎09-06-2019 12:29

Hi there @S155, welcome to the Community Forums. Thanks so much for troubleshooting your Versa's screen prior to contacting us. 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

 

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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‎09-06-2019 17:21

In response to MarreFitbit

‎09-06-2019 17:21

Thank you 😊

Sent from my iPhone
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