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Versa screen not working

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‎09-10-2019 00:59

‎09-10-2019 00:59

Hi there, I hope somebody can help! 

Yesterday after I returned from my run I noticed that my screen on my versa was not working, so I thought the battery must be dead, but when I plugged it in to charge nothing appeared on the screen. When I open the Fitbit app on my phone it shows that my versa has battery and it still counts my steps, heart rate and sleep fine, just my versa screen is completely blank. I have tried to change my clock face to a Fitbit one already with no joy and I have tried to reset it too but I get nothing! Is there anything else I can try? Thank you 😊 

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‎09-11-2019 05:42

‎09-11-2019 05:42

@April0 welcome to our Fitbit Community! Regarding the display issues that your Fitbit Versa is experiencing, I appreciate the time spent trying the restart process and changing the clock face before contacting our forums.

 

Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions! 😀

JuanJo | Community Moderator

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