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Versa screen popped off.

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‎04-21-2019 13:56 - last edited on ‎04-22-2019 11:42 by Moderator Alum

‎04-21-2019 13:56 - last edited on ‎04-22-2019 11:42 by Moderator Alum

My fit bit versas screen popped off it won't go back in 

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎04-21-2019 16:21

‎04-21-2019 16:21

Hi, ther is only one way for your problem: contact Customer Support about this issue. 

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‎04-22-2019 05:35

‎04-22-2019 05:35

Hi there, @Chicopee . You could try restarting your Versa before contacting Support. To do this, press and hold the left and bottom right button until the Fitbit logo appears. Release the buttons. Try doing this three times. Please let us know if it helps.  

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‎04-22-2019 11:48

In response to SunsetRunner

‎04-22-2019 11:48

Hello @Chicopee I hope you're doing well, it's great to see you around the Fitbit Community. I appreciate your help @SunsetRunner and @SunsetRunner.

 

@Chicopee I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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