Versa screen problems

[emtphto]

My versa screen has stopped responding.

It's keeping time & steps (I think at least on the steps 🤞)

I can't swipe for different screens, clear notifications, or change between calories & battery.

I checked for updates (it's up to date) then I did a restart on it. After the restart, it kept flashing between different screen brightness for about 10 seconds -- vibrating each change.

Now it's back to not responding.

The only thing I can do is turn the screen on/off with the left button.

And I wake up .... Now my screen isn't working at all.

It's completely grey/black .... Nothing is working to try to get it to work again.

No resetting. I try to change the clock face. Buttons aren't working at all.

Moderator edit: merged reply

[JuanJoFitbit]

@emtphto Welcome to our Fitbit Community. I totally understand how you feel about the screen issue that your Fitbit Versa has experienced. By the way, thank you for trying to get it fixed before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[emtphto]

Yup. Did that too.
Still no luck.

Kinda annoyed that this happened right after an update.
No contact with unusual water. I work a desk job so no unusual
contact/dropping/force. It just "randomly" stopped working... It was
syncing until Chat had me attempt an unsuccessful factory reset.
I'd try deleting it from my phone, but no screen function means I can't
tell what's working and what's not.

[JuanJoFitbit]

@emtphto Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.