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Versa screen stopped responding to touch

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‎08-06-2019 05:29 - last edited on ‎08-07-2019 08:40 by Fitbit Moderator

‎08-06-2019 05:29 - last edited on ‎08-07-2019 08:40 by Fitbit Moderator

So last night I'm laying in bed and noticed my Versa screen kept turning on. Tried setting it to manual wake-up, but the touch screen wouldn't respond. 

 

I restarted the Versa 3 times with the hopes that would clear it up. I couldn't do a full shutdown because I couldn't get to the settings menu in the first place. I ended up taking off my fitbit so I'd stop trying to fix it and get to sleep.

 

Woke up this morning and the screen had turned grey and was non-responsive. Tried using the manual factory reset button procedure someone posted about in another thread and the factory reset wouldn't take. Now it's off and putting on the charger has no effect.

 

Has anyone else experienced this and found a fix? Or, is it time to send it into Fitbit Support to take a look?

 

FYI: My mobile syncing device is an iPhone 6S

 

 

Moderator edit: format

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‎08-07-2019 08:32

‎08-07-2019 08:32

@Jdbearsong it's great to see you in our Fitbit Community! Regarding the touchscreen feature issue that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

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