Versa screen stopped working after the update

[Joleewills]

Hi, I updated my versa via the app yesterday. It went through its update the the screen went blank. The system is responsive but the screen is not working at all. I tried the factory reset with no luck ( screen won't show me fitbit icon).

Can anybody tell me what to do?? Thanks 😊

Moderator Edit: Clarified subject

[MarciM]

Hi @Joleewills 

I'm sorry to hear you are having an issue after the update. I see you have tried a factory reset and that didn't do the trick. Will you please try doing a reset (hold the button down for 10+ seconds). Try doing this several times. This did the trick on my husbands Fitbit when his screen was black. I held the butting down for closer to 20 seconds each time and the third time I got the Fitbit logo and it came back to life. 

Fingers crossed it does the trick for you. 

[Joleewills]

Hi, thanks for the reply. I set a timer for 3 mins 30secs and held it with
no avail.

[MarreFitbit]

Hi there @Joleewills, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's screen behavior after the update. I appreciate your time and efforts in troubleshooting this issue prior to posting here.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.