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Versa screen stopped working

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‎05-16-2020 05:36 - last edited on ‎06-23-2020 15:33 by Fitbit Moderator

‎05-16-2020 05:36 - last edited on ‎06-23-2020 15:33 by Fitbit Moderator

Fitbit Versa is a piece of junk. Design defect that allows humidity to enter the watch kills the screen and then the "customer care" people @Fitbit tell you to go a F yourself and buy a new one after you've spent $200. If your fitbit versa died and you had that same response, since this people isn't giving you a solution but buying a new one. Go get a razor, slice the upper side of the screen (between screen and chest) the screen will pop up, and watch that humidity. I'd love to upload a pic... I'll send you all the link with the picture of my wife's Versa.

 

 

Moderator Edit: Clarified subject

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‎06-23-2020 15:34

‎06-23-2020 15:34

Hi there @Edixon, welcome to the Community Forums. We're sorry to hear that your Versa's screen stopped working. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

We understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

 

I'll be around.

Maria | Community Moderator, Fitbit


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