Versa screen unresponsive

[ainsleym4]

My versa screen has become unresponsive to touch. I am able to use the buttons, however I am unable to get the screen to swipe to allow me access to the settings to perform a reset. The battery went flat 2 days ago and I thought it was purely not responsive due to a low battery, however now it has been fully charge, it is still not responding. Any tips?

[Buttertat15]

Mine is getting replaced under warranty. There is definitely something wrong with the touch screen!

[DaveATX]

I had it happen twice. They replaced it the first time - but the second time, the watch was past the warranty date for the original watch - so no other replacement.

Moderator edit: personal info removed

[Howdythere]

I have had 2 Versa lites in the last year and a half , both have become unresponsive to swiping.  They replaced the first one so I hope they replace the second. I have tried restarting I now have a message  that says Data not cleared Sync and try again. How do I sync if I can't  swipe my screen.

[Nuga]

This is happening to me now on a daily basis whenever I don't touch it for a while. Restarting sometimes works but it's very frustrating.  I had no such issues with the Alta HR and I'm very disappointed from this product 

[DaveATX]

I concur.  Good design, but flawed execution.

[Howdythere]

I also had 2 Alta's they both stopped working. Then I got a versa lite it
stopped working,fitbit sent me a new one within 6 months that one has guit
working. These fitbits aren't cheap and I can't afford to buy one every 6
months. What should I do?

[Creutzel]

• I was swimming and using hot tub when I got out of hot tub my Versa went blank.  I had just recharged it before I went in pool.  I have dried it out (if that was the problem).  Originally I had now screen now it trying to light up and it tried rebooting by using the buttons. It won’t reboot.  Is it no longer going to work for me?? Thanks

[Dawn144]

I just did a factory reset and it’s still not working. The buttons aren’t even working now.  
I followed the instructions and it did a factory reset but now I can’t set it up as the screen is still unresponsive.  

[Joey45]

I rebooted my versa and now it won't open up it won't connect to the phone it won't do nothing it's just the screen has a logo that's it

[Dawn144]

Mine can connect to my app - kind of.  It’s let me add the versa as a device, but I can’t follow through with the instructions on the watch screen!  So it’s pretty useless now! Not impressed with this at all. 

[Ceaklor]

This does not work for me. Is this working for anyone else with this issue?

[Ceaklor]

I've had the same issue and they are not replacing mine either. I'm glad some others were able to get a replacement, but with this many complaints on the same issue this is clearly an issue with the device. I have purchased many fitbits over the years so really bummed to have to pay for a new one after just purchasing this a little over a year ago. 😔

My last fitbit lasted about that long also before a manufacturing issue, so I guess we have to plan to buy one yearly. 

[SciDocLo]

Yup, this process did not help me either, while I did try it several times.  Fitbit would not replace mine either, even though I only had it for 13 months, when it failed.  I too have had several other Fitbits that have failed previously.  This is my last one.  The next will be an apple watch.  

[Pococrib]

My wife’s has now got the unresponsive screen after 7 months of ownership...I want to fix it without going through warranty, but I can’t even get it to do a factory reset...

Following the instructions to a tee...no luck what so ever...

Can you factory reset from the app?

[Dawn144]

You can’t do anything if the touch screen doesn’t work. Contact them directly via FB Messenger. 

[Dawn144]

Contact Fitbit via FB Messenger - that’s what I did and I had no issues with their service. 

[CassiB]

Mine never recovered, had to send back and get a replacement.

Sent from Yahoo Mail on Android

[Ceaklor]

It took quite a few times for me to do the factory reset also. You have to
be pretty patient with it after pushing all 3 buttons and you see fitbit
logo release the bottom right button and just wait for a lonnnnng time.
I never got touch to work and apparently mine was no longer under warranty.
I went ahead and purchased a new one.

[Pococrib]

Thanks for the tips - What is the FB Messanger contact? Am I missing it here somewhere on the site?

[Dawn144]

Go to their page on FB ... It’s just called Fitbit (with the official blue check mark next to the name) then click on ‘message’. They usually reply within a couple of days.