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Versa screen went black today

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‎01-31-2019 17:44 - last edited on ‎10-16-2021 18:48 by Moderator Alum

‎01-31-2019 17:44 - last edited on ‎10-16-2021 18:48 by Moderator Alum

my screen went black today. on my versa  i feel it vibrate it communicates with my phone but i cant see anything.  it lights up but see black lines no logo or anything.  tried factory reset cant see anything on screen to do.  app says fully charged.

 

 


Moderator edit: subject updated for clarity

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‎01-31-2019 20:04

‎01-31-2019 20:04

@polstonc Try performing 3-button factory reset and report back:

 

  1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
  2. After Fitbit logo disappears, release the bottom right button
  3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

 

If you're successful with factory reset, please remember to remove Versa from your Fitbit account (in your Fitbit mobile app) and Paired Devices list in your phone Bluetooth settings as you will have to set it up again (add as a new device).

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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