Versa screen went black.

[Sheenabeena]

I have had my versa for about 2 years. Never had any issues. A few days ago I woke up and the screen was black. It still syncs. Still counts steps etc... But no screen. I have tried the 3 button reset to no avail. Nothing happens. No Fitbit logo, not vibration. Nothing.  I tried letting the battery run out and recharged it. Sometimes I can see the backlight come on, and the green light in the back flashes just like normal. I have read through some others but have not seen any other suggestions besides the 3 button reset. Any other ideas? 

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums @Sheenabeena.  

Thank you for sharing that you've been having trouble with the screen of your Versa watch that is not responding and confirming that you already tried a few troubleshooting steps. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions. 

[Minib9]

Dave I have had the exact same issue. Completely black screen and no response to the reset.

[DavideFitbit]

Hello, thank you for confirming that you've been experiencing the same problem with the display and that you already tried the restart procedure @Minib9.  

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Let me know if you have further questions. 

[Sheenabeena]

I still haven’t heard from anyone. 😢

[Minib9]

Neither have I 😞

[DavideFitbit]

Hello, sorry for the late response @Sheenabeena @Minib9. 

It seems that the Customer Support team already sent you a reply. Could you please check on your spam folder to confirm if you've received it? 

Please keep me posted.  

[MezzoMm]

@Sheenabeena @DavideFitbit @Minib9 

There needs to be a recall.

This is a common issue and @FitBit won't fix it.  So frustrating when it's a BIG issue!

See https://community.fitbit.com/t5/Other-Versa-Smartwatches/Versa-screen-won-t-turn-on/m-p/4584638#M226...

Moderator edit: format

[WheepsCavies]

This happened to me 6 months ago and they replaced it. I'm now waiting for another replacement because the screen corrupted and now has a line on the right hand side. After having Fitbits for the last 5 years (Alta then the Blaze, both still going strong) this is the only one I've had problems with. They know there's a problem with them which is why they're so quick to replace them. Bad design

[DavideFitbit]

Thank you for sharing your feedback and experience with this @MezzoMm @WheepsCavies.  

[itsMEmatt95]

Also am having the same issue.

[alepla115]

Same just got one from a friend and i reset it and now it wont turn on at all after i factory reset it 

[DavideFitbit]

Hello, welcome to the Fitbit Community @itsMEmatt95 @alepla115.  

Thank you for sharing that you've been having the same problem with the screen of your Versa watches and confirming that you already tried a few troubleshooting steps. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions. 

[Ashley1406]

My Versa just did this a couple days. Any tips or help how to fix It? 

Moderator edit: format

[Lnorwood]

My watch has been on the charger all day and still will not power on. I need help 😫 please

[paulycowgirl]

My Versa 2 was working fine when I went to bed last night.  This morning my alarm failed to go off on my watch and the screen is black. It won’t sync and the reset is not working.  My screen is stuck on the FitBit logo. I’ve only had it since September 8th. Very disappointing. 

[Leahwaud]

I’m having this same issue too!

[jhantel]

I am having the issue of a Black screen and reset does not work either.  It is about 6 months to day when I received this watch.  Was working perfectly fine yesterday and now will not charge or reset or do anything.  I put in ticket and it may take up to 7 days for customer service to respond.  Disappointing.

[Greg2305]

I have had the exact same problem. Please help!

[Billi_Co]

I’m having the same issues this week. I’ve also not been able to troubleshoot successfully. I’m at my 2 year mark from purchase as well. Please help.