Versa screen went black

[KikiFit]

This afternoon my Fitbit Versa screen went black. Versa is completely charged. Nothing displays on screen. I’ve tried to reset, to no avail. I even put it back on the charger, even though it was fully charged because I charged it last night- that didn’t help either.

It has been acting strange the last few days (going through to apps screen when I wasn’t touching it and wouldn’t exit, even resetting my clock face which it’s never done). How do I get this fixed? I’ve seen many posts like this today and it doesn’t appear that there has been any true resolution given.

Moderator edit: subject for clarity

[NellyG]

Hi @KikiFit I have flagged a moderator to come and help you.

[Jonaveze]

I had the exact same issue.  It started glithcing - then just died!  What should I do?  Did you get assistance? 

[AlejandraFitbit]

Thanks for your participation in the Community and @NellyG for the input.

I appreciate all the efforts in trying to fix this screen issue. @KikiFit, since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Jonaveze, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 

[SunriseRun422]

This is a common issue.  Mine bricked 3 times and once the warranty was out, Versa denied any replacements.  Unless you are still in the warranty phase, you are out of luck.  I would suggest looking at other competitors as this is not an isolated issue.  Just check Reddit.

[Jonaveze]

Mine is less than a year old so still in warranty thank goodness

[Jonaveze]

Mine is just under a year old,  so still in warranty thank goodness

[SunriseRun422]

But imagine how frustrated and angry you will be when this happens AFTER warranty.  That's exactly how I feel right now.... and worse still, is there is no response from FitBit to any of us.  The kicker was them offering a discount to buy another one!  LOL  Seriously???  Who would ever do that?

Sorry to be the bearer of bad news 😞