Versa screen went black

[Lacey00]

My screen is black and the green lights aren't on but my app shows all the info still, already did resets still black.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Lacey00, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen went black and the green lights won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid any confusion on my end, I'd like to know how the reset was performed.

In the meantime, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the the screen turns on properly.

Looking forward to your response.

[Lacey00]

charged for hours, held all 3 buttons for 10 seconds, held left botton and
bottom right for 10 seconds, cleaned cord and charger.

[JuanJoFitbit]

@Lacey00, thank you for getting back and providing the details requested previously.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.