Versa screen went blank

[Ringo66]

I have a versa smartest that went to a blank screen can’t see anything on it. I’ve pressed the buttons and I only get blank screens. Why? What do I do? I’m in the middle of finishing a challenge. Please advise. Thanks, Frankie 

Moderator Edit: Clarified subject

[NellyG]

Hi @Ringo66 Unfortunately it happens sometmes. If youbhave tried to restart your watch several times and it still wont come on then contact Customer Support.  I hope they can help you.

Restart your tracker  

Fitbit Support  

[SunsetRunner]

You aren't alone my friend. See this post for others in the same boat https://community.fitbit.com/t5/Versa-Smartwatches/Versa-black-screen/m-p/4325062#M197087 

I've only had to charge my Fitbit versa to 100% about 6 times since support reached out to me last Thursday and I haven't heard anything back since. So I wouldn't hold your breath

[Ringo66]

Gm thanks for responding and yes I will but one thing will I’ll lose what has been tracked and or monitored ?

Sent from my iPhone

[J9schulte]

This issue has affected thousands of Fitbit users and Fitbit refuses to accept responsibility.  Maybe if we start a social media campaign making others aware of how they treat their customers they will do something.  I personally never had an issue until the update just over a week ago. #fitbitsabotagestheirwatches

Hello Jeannine, 

Thank you for getting back to us. 

We appreciate your time and effort confirming your information. In line with this, please be informed that your Versa is not eligible for replacement. Although this isn’t eligible for replacement, we want to keep you in the Fitbit family and working toward your goals. 

To maintain your fitness goal and keep you in the Fitbit family, we'd like to give you a 25% discount that is good towards most Fitbit devices on our online store. You can use the said discount/offer to upgrade your Fitbit.

Please accept a discount toward the purchase of any one of the following devices on fitbit.com (subject to availability):

25% discount:  Charge 3, Ionic, Inspire and Inspire HR. 

25% discount: Versa Lite Edition Marina Blue and 40% for Mulberry.   

For more information about our warranty policy, please visit www.fitbit.com/returns.

We don't want to rush you to take the offer as well today so once I generate the discount code for you, you have 30 days to think of what you will do with it before the offer expires.  

We're looking forward to your response.

If you have other concerns, we'll be glad to assist.  

Sincerely,

Vernadette G. and the Fitbit Team

[SunsetRunner]

@J9schulte I think this is a great idea. Like the hashtag too #fitbitsabotagestheirwatches. How many more people are going to need to post in the community about their defective devices before Fitbit takes responsibility. I reached out to CNET and they have a reporter that is going to consider the story and look into it. More to come! 

[J9schulte]

This was my tweet.  I don’t tweet, but I think I got the appropriate tags.

So... @Fitbit did an update which caused thousands of watches to develop a black screen. @FitbitSupport refuses to acknowledge their part in this and is only offering a discount on replacement watch. Unacceptable @Fitbit! #fitbitsabotagestheirwatches

[J9schulte]

I will try and add CNET to tweet as well! Awesome idea!  I am not very techy, but willing to learn.