Versa screen went blank

[michsing]

had my versa for a little over a year and reading the forums from other people having the exact problem I am having and even did a reset, bought a new charger, checked for update nothing.  Apparently the CEO does not stand behind his products because there are hundreds of complaints on here for this and this is not a cheap product.  can not run out to the store an buy another 250$ one everytime this happens.  I minus well go back to the samsung watch.  There is a glitch in this product and a store is not going exchange a year old product that is dead.  That is like returning a dead fish after a year old of having it.  I bought this watch because I swim and you could swim with it on. the bridge developer never worked properly, just half the time and i have never been able to listen to music on it but those things did not bother me i just figured I'm older and not so techy just needed it for the GPS and to keep track of my swim laps.  Now i am regretting the whole thing.  I am even going to regret recommending this to my mom when she experience the same thing.  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @michsing, thanks for stopping by. I'm sorry to hear that your Versa's screen won't turn on. I'm sorry to hear that your Versa's screen won't turn on. Thanks for letting me know about the steps you already tried in order to fix your watch and also for taking the time of buying a new charger.

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

In order for me to better assist you with this, please confirm that you've followed the steps below as described in the help articles:

1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?