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Versa screen went blank

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‎01-09-2021 02:59 - last edited on ‎01-09-2021 06:11 by Fitbit Moderator

‎01-09-2021 02:59 - last edited on ‎01-09-2021 06:11 by Fitbit Moderator

Hi,my Versa screen is blank and wont come back on and its fully charged. The green light at the back also doesnt flash anymore. Its just dead. Please advisr. Thanks

 

 

Moderator Edit: Clarified subject

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‎01-09-2021 06:12 - edited ‎09-25-2024 12:59

‎01-09-2021 06:12 - edited ‎09-25-2024 12:59

Hello there @LLaas, welcome to the Community Forums. 

Please restart your Versa as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


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‎01-09-2021 06:50

In response to MarreFitbit

‎01-09-2021 06:50

Thanks. That doesnt work either,still is black screen
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‎01-09-2021 07:40 - edited ‎09-25-2024 12:59

In response to LLaas

‎01-09-2021 07:40 - edited ‎09-25-2024 12:59

@LLaas I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎01-09-2021 07:46

‎01-09-2021 07:46

I had same problem. My battery showed full when it synced at 10:30 last night, battery completely drained dead at 6 am this morning.

 

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