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Versa screen went dark

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Overnight my versa screen went dark and I cannot get it to come on.  Activity is being tracked, it vibrates when I get a call or text.  I tried a reset and it does nothing.

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Hi Susan. 

Mine has done exactly the same today. I’m gutted. It’s only 4 months old. I’ve tried holding the buttons down to do a factory reset but this won’t work. Mine is also syncing and registering on the app.

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Susan and Amy, contact Customer Support. 

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