Versa screen won't respond

[kellyrichards73]

My fitbit is acting weird?  It's been dying really fast on me,  And today I put it on the charger because it had totally turned off I thought? But there is a blue screen But I can't see anythingNo apps no home screen anything I cannot get it to charge as far as I know? Can anyone help? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @kellyrichards73. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 3.

As a first approach, I'd recommend restarting your Versa. For instructions, see How do I restart my Fitbit device? 

If the restart doesn't work and your watch doesn't either vibrate during this process, try these steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

I've moved your post to the Other Versa Smartwatches board for organization purposes.