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Versa screen won't respond

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‎07-23-2021 16:04 - last edited on ‎07-24-2021 04:40 by Fitbit Moderator

‎07-23-2021 16:04 - last edited on ‎07-24-2021 04:40 by Fitbit Moderator

My Versa face suddenly went black. It’s still counting steps and everything else. Just no face. I’ve changed the watch face through the app and tried restarting many times. Has anyone one else has this problem and your watch and it started working again. 

 

 

Moderator Edit: Clarified subject

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7 REPLIES 7

‎07-24-2021 02:06

‎07-24-2021 02:06

I’m in the same boat. Factory reset saved me a month ago. Now I’ve tried restarting a dozen times. Couldn’t find the factory reset, and tried uninstalling the Versa from the app. Bad plan - I can’t see the code on the screen to connect them. 

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‎07-24-2021 04:46 - edited ‎07-24-2021 04:46

In response to Happilyheatherg

‎07-24-2021 04:46 - edited ‎07-24-2021 04:46

@Mhaddix @Happilyheatherg Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa smartwatches prior to posting here. 

 

I've seen both of you contacted our Support Team to report the issue with your watches. However, I saw that @Mhaddix your chat got disconnected, so please feel free to reach them again so they can continue assisting you. Click here to get connected. 

 

@Happilyheatherg Please stay tuned to your inbox, someone will reach out to you as soon as possible. 

 

Have a nice day! 

Maria | Community Moderator, Fitbit


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‎07-24-2021 08:35

In response to MarreFitbit

‎07-24-2021 08:35

Thanks I’m checking my inbox frequently.
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‎07-24-2021 10:27

‎07-24-2021 10:27

My versa 2 seems to have dies after the latest update. Is there any update on when thus might be resolved? My watch is pretty new 

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‎07-24-2021 12:56

‎07-24-2021 12:56

I downloaded the firmware update a few days ago, then my versa stopped responding mid way through a surfing session. Now screen is black, no response

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‎07-26-2021 22:38

‎07-26-2021 22:38

I am having that problem.  My screen is dark, and unresponsive.  I am unable to swipe screens.  I am doing a factory reset.  Hopefully, my Fitbit Versa 2 might work.

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‎07-27-2021 03:16

‎07-27-2021 03:16

I have had a similar issue of the screen going blank, it is on for 2 seconds and fades out . The device is still syncing , all this started post firmware update . I have called up customer care and they are recommending to change the device ( out of warranty! ) . If a within warranty device is destroyed by the user becomes ineligible for replacement i, it is only fair if the outside warranty device be replaced as it was a Fitbit firmware issue . I would like a replacement for my device if Fitbit is unable to resolve the issue. 

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