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Versa screen won't turn on

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‎07-17-2019 23:18 - last edited on ‎07-18-2019 11:28 by Moderator Alum

‎07-17-2019 23:18 - last edited on ‎07-18-2019 11:28 by Moderator Alum

Read the comments in the help forum and the solutions and still my screen won't turn on. It's still black. I tried a soft and hard restart and nothing. Help me please. Just got the phone on my bday 2 months ago.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎07-18-2019 00:52

‎07-18-2019 00:52

Hi @Aruba516  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-18-2019 01:13

In response to NellyG

‎07-18-2019 01:13

Ok, thank you for your prompt response.
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‎07-18-2019 11:30 - last edited on ‎10-14-2025 04:34 by Fitbit Moderator

In response to Aruba516

‎07-18-2019 11:30 - last edited on ‎10-14-2025 04:34 by Fitbit Moderator

It's great to welcome you @Aruba516 and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-18-2019 12:49

In response to AlejandraFitbit

‎07-18-2019 12:49

Ok, thanks for the update
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