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Versa screen won't turn on

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‎08-15-2019 02:31 - last edited on ‎08-16-2019 13:54 by Fitbit Moderator

‎08-15-2019 02:31 - last edited on ‎08-16-2019 13:54 by Fitbit Moderator

Hi,

Three weeks back I gifted a Fitbit Versa to my sister. Two days ago it showed low battery and switched off. Now though we charged it for more than 2 hours it's not switching display on. But it seems to be syncing with her Android phone app. The watch looks dead otherwise. Hope someone can help.

 

 

Moderator edit: updated subject for clarity

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‎08-16-2019 13:56 - edited ‎02-03-2024 07:07

‎08-16-2019 13:56 - edited ‎02-03-2024 07:07

Welcome to the Community Forums @Abhicg! I'd recommend to restart your Versa by following the steps provided in this help article.

If the restart doesn't work, since your Versa is still syncing, please change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Give this a go and let me know the outcome, I'll be around.

Maria | Community Moderator, Fitbit


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