Versa screen won't turn on

[Joanna89]

I purchased my fitbit in May and it was working fine until last week.

Nothing happened to it and suddenly lines appeared on the screen and the battery died.

I charged it tried to restart it as indicated in the forums and the screen wouldn't light up at all.

I could hear the alarm so it had power but nothing on the screen.

Now when I try to restart it doesn't respond at all.

This is a new watch purchased a few months ago.

I can see in the forums that many people have similar issues.

Can you tell me how to resolve this situation?

Thanks,

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi @Joanna89 , sorry to read that you have these problems with your Versa. Please call Customer Support cause it's still under warranty and you should be eligible for a replacement. Good luck and regards kuzibri 

[JuanJoFitbit]

@Joanna89, welcome to our Fitbit Community! Regarding the display issues that your Versa is experiencing, I appreciate the time spent troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone as @SunsetRunner advised.

In case the issue persists, please contact them with the case number they provided and they will be happy to assist you and follow up accordingly.

I'll be around if any question arises.

[Joanna89]

Hi,

They were supoposed to send me some DIY instructions and see if the problem is ressolved but I havrn't received anything.

Can you help me?

@kuzibri Thank you.

Thanks

Moderator edit: merged reply

[JuanJoFitbit]

@Joanna89, I'm sorry for the late response. However, I contacted our Support team and told me that they will get back to you soon. Please keep an eye on your email account.

I appreciate your patience with this.

Let me know if you have more questions.