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Versa screen won't turn on

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‎05-19-2020 08:32 - last edited on ‎05-30-2020 06:15 by Fitbit Moderator

‎05-19-2020 08:32 - last edited on ‎05-30-2020 06:15 by Fitbit Moderator

Hi I've had my versa about 6 months now and lately my screen has started flickering and I have lines running down it, it also appears as though its shrinking in at the sides. Its been doing this for a week now i have tried changing clock faces and brightness levels as per previous suggestions but nothing is helping it. Today I charged my fitbit and now its only turning on for a few seconds then turning off, when it does come on its not showing the right time even though I managed to sync with app one of the times before it switched off again. Anyone had this problem?

 

 

Moderator edit: updated subject for clarity

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‎05-30-2020 06:15

‎05-30-2020 06:15

Hi @Chrissii78, welcome to our Fitbit Community! Regarding the unresponsive screen issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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