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Versa screen won't turn on

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‎08-26-2020 14:03 - last edited on ‎09-02-2020 07:27 by Fitbit Moderator

‎08-26-2020 14:03 - last edited on ‎09-02-2020 07:27 by Fitbit Moderator

The screen on my Fitbit is blank. I tried holding the button down, and letting the battery go dead before restarting it but the screen is still blank.

 

 

Moderator edit: updated subject for clarity

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‎09-02-2020 07:26

‎09-02-2020 07:26

Hi @LJMR, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since the screen is blank and it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, charge your Versa for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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