Versa screen won't turn on

[Mihirworld]

My versa got had a distorted screen for sometime and then it turned off suddenly. I put up on charger for a long time, tried restart multiple times but no luck. Not sure if its a battery or hardware issue.

Can someone help ?

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Mihirworld, it's nice to see you around the Community Forums. Thanks for troubleshooting this situation prior to posting here.

Did you feel any sort of vibration on your watch during the restart process? If you didn't, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset on your Versa (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

Looking forward to your response. 

[Mihirworld]

Hello

Tried all the mentioned steps and also factory reset but nothing worked.
Fitbit screen remains blank..

Mihir

[MarreFitbit]

@Mihirworld I appreciate you had followed the tips and recommendations provided above.

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.