Versa screen won't turn on

[Melb1114]

My Versa is still on, synchro with my phone is ok but i have no more screen.

Charge is 100%

I tried to restart but no way. Screen stays off

How can i do?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Melb1114, welcome to the Community Forums. Thanks for trying to troubleshoot this issue before reaching out. 

Since the restart hasn't worked and your Versa is still syncing, please change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let me know how it goes. 

[Melb1114]

Thank you for your advice MarreFitbit but it did not work out and went worse. I cannot use it anymore... how can i use the warranty (2 years) I bought the Versa in may 2019 in Spain but i am now in France.

I do not find the email address for return services.

[MarreFitbit]

@Melb1114 I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.