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Versa screen won't turn

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‎09-08-2019 09:18 - last edited on ‎09-09-2019 10:11 by Fitbit Moderator

‎09-08-2019 09:18 - last edited on ‎09-09-2019 10:11 by Fitbit Moderator

Hi, my Versa will connect to my phone, but the screen just “glows” not turns on. All help appreciated.

 

 

Moderator edit: updated subject for clarity

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‎09-08-2019 17:45

‎09-08-2019 17:45

Hi, try restarting your Versa several times by pressind and holding the left and right lower buttons together untill the Fitbit logo appears. If that does not solve the problem, contact Customer Support about it. Regards, kuzibri 

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‎09-09-2019 10:10

In response to SunsetRunner

‎09-09-2019 10:10

@Sky2019 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the display won't turn on.

 

In addition to the restart process that shared @SunsetRunner, try changing the clock fact to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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