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Versa screen wont light up

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‎05-29-2019 23:24

‎05-29-2019 23:24

My versa screen is black, ive tried to restart still nothing on the screen, but it vibrates, but screen still black. Really disappointing only changed over to fitbit versa in feb 😢

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‎05-30-2019 01:36

‎05-30-2019 01:36

Hi @Janey1979  I've flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-30-2019 02:24

In response to NellyG

‎05-30-2019 02:24

@NellyG wrote:

Hi @Janey1979  I've flagged a moderator to come and help you.

Thanks 

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‎05-30-2019 06:29

In response to Janey1979

‎05-30-2019 06:29

Hi @Janey1979, let me give you a warm Welcome to our Community. Many thanks @NellyG for bringing this to our attention. 

 

@Janey1979, I just checked with our Customer Support team and confirmed that you have an open case with them. Cat Wink

 

I let them know that you're waiting for a replay. The Customer Service Team, will be contacting you very soon. 

 

If you have any further questions, please let me know!

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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‎05-30-2019 07:01

In response to GraceGFitbit

‎05-30-2019 07:01

please help me for this issue

 

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