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Versa screen

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‎11-17-2023 09:30

‎11-17-2023 09:30

My screen on Versa  went black and won’t turn back on.  Already tried holding the buttons , I do feel it vibrate but screen still black 

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‎11-17-2023 16:13

‎11-17-2023 16:13

Thank you for sharing the inquiry regarding your Versa 2.

If this is related to the battery, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

I'd recommend you try to restart the device following the steps listed here.

In addition, please sync the device one more time. If you see some difficulty to sync, see the tips listed in this article.

Beside that, try to change the clock face on the device as suggested here: How do I change the clock face on my Fitbit

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