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Versa sensor no longer working

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‎05-09-2020 10:02

‎05-09-2020 10:02

Hi, yesterday my versa sensor randomly stopped working. I have cleaned the sensor and it has a full charge but zero luck! Anyone else? Or have a suggestion 

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‎05-10-2020 18:27

‎05-10-2020 18:27

Welcome to the Fitbit Community, @Danielleroseb.

 

I am sorry to hear your Versa sensor stopped working. Thanks for trying to resolve this, I understand how you are feeling and I am here to help. 

 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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