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Versa stuck on source/output screen after factory reset

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‎05-08-2020 18:55 - last edited on ‎05-10-2020 18:44 by

‎05-08-2020 18:55 - last edited on ‎05-10-2020 18:44 by

I have tried to factory reset my Fitbit versa But it is not working at all! What else can I do? It is stuck on the source/output screen 

 

 

Moderator edit: subject for clarity

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‎05-10-2020 18:44

‎05-10-2020 18:44

Welcome to the Fitbit Community, @Crystalgb78. I am sorry for the delayed response.

 

I am sorry to hear your Fitbit Versa is stuck on the source/output screen after the factory reset. Thanks for trying to resolve this, I understand how you are feeling and I am here to help.

 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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