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Versa

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‎05-10-2020 08:01

‎05-10-2020 08:01

Got the versa as a Christmas gift. January 6th it stopped tracking heart beat. Now it won't synch up with anything, wrong time, v wrong date, etc. How do I send this back to be fixed? Is there a customer service email I missed?

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‎05-10-2020 12:41

‎05-10-2020 12:41

Don't want to dash your hopes but it is an issue with software that many users have been experiencing. Some like me since March: no sync, wrong time  wrong statistics for steps  sleep, activity.....Fitbit is well aware of the problem for month but offer no solution. Customer service refused me a replacement (tracker still under warranty) saying it is a software issue. Emails, phone calls always lead to the same answer: 'we don't know when we will be able to fix it'

Hope you will have better luck!

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‎05-10-2020 18:22

In response to MorningZig

‎05-10-2020 18:22

I just realized, when I reactivated my Blaze, that the heart monitor
doesn't work on that either. Definitely, I'm alive, so it must be them!
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