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Versa sensor stopped working

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‎12-02-2019 08:14

‎12-02-2019 08:14

Help!  Last week the sensor on my Versa stopped working.  I've scowered the Community for ideas and have tried it all.  I've turned the Heartrate function off and on with the reboot in between many times, and I've even factory reset it.  It refused to come back on.  Any other ideas?

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‎12-03-2019 05:30

‎12-03-2019 05:30

@teelgee, welcome to our Fitbit Community! Regarding the sensor lights issues that your Versa was experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎12-03-2019 06:26

In response to JuanJoFitbit

‎12-03-2019 06:26

Yes the Support Team was wonderful, I was very happy to hear I can get a replacement. Thanks for responding!

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‎12-05-2019 08:08

In response to teelgee

‎12-05-2019 08:08

@teelgee, I'm sorry for the late response. However, I'm happy for the great news. Thank you for posting the update and your feedback here.

 

Don't hesitate to get back if any question arises.

 

Have a great day! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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