Versa set up taking 4+ hours

[IloveVirginiag]

My versa is taking FOREVER to set up, it has already been over 4 hours and I am missing all my steps 😞

[Grandma02]

Mine is taking forever!

Moderator edit: format

[JuanJoFitbit]

@Grandma02 Thank you for joining us in this thread and our Fitbit Community! I'm sorry to hear that your Versa is taking a while in order to complete the setup process. I'd like to follow up on this and would like to know if the issue persists or if your Versa is still unable to get set up on your account.

See you around! 

[Grandma02]

Fitbit support helped me thru it.   Thanks.

[JuanJoFitbit]

@Grandma02 I'm so glad to hear that our Support team is taking care of your case. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Louieliz]

I am having the same issue tonight. Entered Wifi info and also did blutooth sync but stuck in “connecting”. Any help would be appreciated. It’s been about 3 hours. 

[MsPittsburgh]

Hello Louieliz:

This is what worked for me.  I was going on 5-6 hrs. and it was getting late. Our router is in my fiance's bedroom. I made sure I had both phone AND Fitbit plugged in & charging and put them both out in the hall and kept the bedroom door open and I went to bed. By the time I got up in the morning, I looked at my phone and it said "DONE".  I don't know any other way other than to keep both charging and as close to router as possible. It was very frustrating for me that day. Let us know if that works. 

[Louieliz]

Thanks so much for the response. I ended up canceling out, deleting the versa off the app. Did a shutdown and restart on both devices and started over. That did the trick. It took about 20 min on the second attempt.

Sent from my iPhone

[JuanJoFitbit]

@Louieliz Welcome to our Fitbit Community and thank you for joining this thread @MsPittsburgh! I'm sorry to hear about the experience you had with your Versa trackers. However, I'm so glad to hear that you managed to get your trackers set up. Thank you for sharing the steps that you took in order to have this issue resolved.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you both in our Fitbit Community more often! 

[Chyna954]

I also have an LG V20 and a versa, did you have to restart the app? Mine is taking forever...like 4 hours now and i have no idea how to adjust my home internet the way you did. Any advice?

[MsPittsburgh]

Yes, I had to restart numerous times. Finally I got soo disgusted I went to bed.  I left it charging overnight as well as my phone.  When I got up in the morning, it was finished and I just hit "DONE".  Remember to place both phone & Versa as close to your router as possible.  That worked for me.  I hope this helps. Other than that, I have no other suggestions. 

[Chyna954]

SUPER happy right now because I got it up and running. Thank you so much for the advice .

[MsPittsburgh]

Yay....that's awesome!

[JuanJoFitbit]

@Chyna954 @MsPittsburgh I'm sorry for the late response. However, I'm so glad to hear that you guys managed to get your Versa trackers working properly. Thank you for posting the update here and sharing the steps you took.

Have you guys heard about out Discussions board? In this board, you'll be able to meet more people, tell your stories and start your own topics.

I'll be around if you need further assistance! 

[Beelucshgh2]

Mine allso this thing is garbage

[Beelucshgh2]

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@IloveVirginiag wrote:

My versa is taking FOREVER to set up, it has already been over 4 hours and I am missing all my steps 😞

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Mine allso this thing is garbage

[Tiffcs]

Set up versa 2 using wifi and windows 10 ..into 4 hrs now