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Versa setup issues

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‎04-20-2019 18:10 - last edited on ‎04-22-2019 08:55 by Fitbit Moderator

‎04-20-2019 18:10 - last edited on ‎04-22-2019 08:55 by Fitbit Moderator

Says tracker not found. Did all the suggested trouble shooting.

 

 

Moderator edit: updated subject for clarity

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‎04-20-2019 18:15 - edited ‎04-20-2019 18:16

‎04-20-2019 18:15 - edited ‎04-20-2019 18:16

Hi @Inittowin More information needed! Have you already set up your tracker? Has it been working? Or are you stuck on set up? What troubleshooting steps have you tried? What phone are you using? Is it on the Supported Devices List

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Helen | Western Australia

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‎04-22-2019 08:54

In response to NellyG

‎04-22-2019 08:54

@Inittowin Welcome to our Fitbit Community! I'm sorry for the late response. However, I want to follow up on the issue that your Versa is experiencing since it can be found.

 

I'd just like to know if the issue persists or if your Versa could be found. In the meantime, please make sure that you are following the setup instructions that are listed in this help article.

 

Thank you so much for your help my friend @NellyG!

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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